At Navdhaga, we prioritize customer satisfaction and strive to provide you with premium quality products and an exceptional shopping experience. In the event that you are not fully satisfied with your purchase, we are here to assist you with our flexible Refund and Return Policy.

Returns

We accept returns under the following conditions:

1. Return Eligibility:
   • The product must be unused, unworn, and unwashed.
   • The product must be returned in its original packaging with all tags intact.
   • Returns must be initiated within 7 days from the date of delivery.
2. Non-Returnable Items:
   • Products that have been customized, altered, or tailored as per customer request.
   • Items purchased on clearance or during special promotions.
3. Return Process:
   • To initiate a return, please email us at navdhaga@gmail.com with your order number, reason for return, and any relevant images of the product, if necessary.
   • Once your return request is approved, we will provide return shipping instructions.
4. Return Shipping:
   • The customer is responsible for return shipping costs unless the product is defective or damaged upon receipt.
   • We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds

1. Refund Eligibility:
   • Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.
   • If approved, the refund will be processed within 7-10 business days, and the amount will be credited to your original payment method.
2. Partial Refunds:
   • In cases where the product shows signs of use or is not returned in its original condition, a partial refund may be granted.
3. Non-Refundable Items:
   • Items purchased during sales or with discount codes are not eligible for refunds unless they are defective.

Exchanges

• If you would like to exchange a product for a different size, color, or design, please initiate the return process as outlined above and place a new order after the refund is processed.

Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within 48 hours of delivery by emailing us at navdhaga@gmail.com with photos and details of the issue. We will offer a replacement or full refund, including return shipping costs.

Cancellations

• Orders can be canceled within 24 hours of placing the order. Once the order is processed and dispatched, cancellations will not be accepted.

Contact Us

For any further questions or concerns regarding our refund and return policy, feel free to contact us:

Email: navdhaga@gmail.com
Phone: +91-91631 71794

We appreciate your understanding and look forward to serving you better!

Navdhaga
Traditional Elegance, Delivered to Your Doorsteps.